60-Day Returns

Koioki 60-Day Return & Exchange Policy

Not loving your order? No worries! You can return or exchange items within 60 days of receiving them—just follow the guidelines below for a smooth process.

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Return & Exchange Conditions

• Returns or exchanges must be requested within 60 days.
• Items need to be unwashed and unused.
• Store credit will be issued for returns.
• Customers cover the return postage.
• Clearance and sale items are final sale and cannot be returned.

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Restocking Fees

• A 25% restocking fee applies for returns due to incomplete or invalid addresses.

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Incorrect Address Handling

If your package is returned due to an incorrect address:

• You can either pay for a new shipping label, or
• Choose store credit with a 25% restocking fee deducted.

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International Orders

• Sorry, no returns on international orders.

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Additional Info

• Koioki covers the shipping cost for sending exchange items, but the customer handles the return shipping for the original item.
• Have questions? Reach out to us on our contact page!