14-Day Returns

Koioki 14-Day Return & Exchange Policy

If you are not completely satisfied with your online purchase, you may return or exchange it at Koioki.com. Please review the guidelines below to ensure a smooth return or exchange process.

Return & Exchange Conditions

  • Returns or exchanges must be initiated within 14 days of receiving your package.
  • Items must be unwashed and unused to qualify for a return or exchange.
  • A full refund will be issued minus the original shipping cost. This includes orders with free shipping, where the original shipping cost will be deducted from the refund.
  • Customers are responsible for all postage fees associated with returns or exchanges.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Kids' T-shirts
  • Orders over $75
  • Hoodies
  • Clearance items
  • Sizes 2XL, 3XL, and 4XL
  • Orders returned due to an invalid or incomplete address

Restocking Fees

  • A 25% restocking fee may apply to items returned for any of the above reasons, including orders returned due to an invalid or incomplete address.

Incorrect Address Handling

  • If a package is returned to us due to an incorrect address:
    • If the customer wishes to have the package shipped again, they will be responsible for the cost of the new shipping label.
    • If the customer prefers a refund, we will refund the total order amount minus the actual shipping cost (including what we paid for the label if free shipping was originally selected) and deduct a 25% restocking fee.

International Orders

  • Koioki does not accept returns on international orders.

Additional Information

  • If your order is being exchanged, Koioki will cover the cost of shipping the new item to you, but you will be responsible for the cost of returning the original item.

For any questions or assistance, please contact us through our contact page.