60-Day Returns
Koioki 60-Day Return & Exchange Policy
Not loving your order? No worries! You can return or exchange items within 60 days of receiving them—just follow the guidelines below for a smooth process.
Return & Exchange Conditions
- Returns or exchanges must be requested within 60 days.
- Items need to be unwashed and unused.
- Store credit will be issued for returns.
- Customers cover the return postage.
- Clearance and sale items are final sale and cannot be returned.
Restocking Fees
- A 25% restocking fee applies for returns due to incomplete or invalid addresses.
- A 25% restocking fee applies for returns without exchanges.
Incorrect Address Handling
If your package is returned to us due to an incorrect address or if it was unclaimed:
- The customer must pay for a new shipping label to have the order reshipped.
- If the order is canceled, a 25% restocking fee will be deducted, and the original shipping cost will not be refunded.
International Orders
- Sorry, no returns on international orders.
Additional Info
- Koioki covers the shipping cost for sending exchange items, but the customer handles the return shipping for the original item.
- Have questions? Reach out to us on our contact page!