60-Day Returns

Koioki 60-Day Return & Exchange Policy

Not loving your order? No worries! You can return or exchange items within 60 days of receiving them—just follow the guidelines below for a smooth process.

Return & Exchange Conditions

  • Returns or exchanges must be requested within 60 days.
  • Items need to be unwashed and unused.
  • Store credit will be issued for returns.
  • Customers cover the return postage.
  • Clearance and sale items are final sale and cannot be returned.

Restocking Fees

  • A 25% restocking fee applies for returns due to incomplete or invalid addresses.

Incorrect Address Handling

If your package is returned to us due to an incorrect address or if it was unclaimed:

  • The customer must pay for a new shipping label to have the order reshipped.
  • If the order is canceled, a 25% restocking fee will be deducted, and the original shipping cost will not be refunded.

International Orders

  • Sorry, no returns on international orders.

Additional Info

  • Koioki covers the shipping cost for sending exchange items, but the customer handles the return shipping for the original item.
  • Have questions? Reach out to us on our contact page!

    Original art, locally made-to-order

    60-day Returns