Need Help? We've Got You Covered!
Please check out some of our FAQs below. If you still need assistance, feel free to reach out to us!
What are your business hours?
Our business hours are Monday – Friday, 9 AM – 4:30 PM PST. We are closed on Saturdays and Sundays.
How long does it take to process and ship my order?
Orders are processed within 1–4 business days before shipping. Business days are Monday – Friday and do not include weekends or holidays.
How do I exchange an item?
Email us at support@koioki.com for exchange requests and check our Return Policy for full details.
What happens if my package says delivered, but I didn’t receive it?
Sometimes carriers mark packages as delivered early. Give it 24 hours, check with your local post office, and if it still hasn’t arrived, reach out to us.
Why did my order total change?
If you see a slight difference in your total after checkout, it’s due to automatic tax adjustments based on your shipping address. Taxes are calculated at checkout and may update before your payment is finalized.
Do you accept returns?
We accept exchanges only, not refunds. If you need a different size or design, we’ll help you swap it out.
Can I change my order after placing it?
If your order hasn’t been printed yet, we can adjust the size or design. Contact us as soon as possible.
Do you have a physical store?
We don’t have a storefront, but local pickups are available for online orders.
Got a question? 🍜 We're here to help!
Need a Hand? We're Here for You! Got a question? Just ask, and we'll get back to you ASAP (usually within 24 hours). Don't forget to check your junk/spam folder for our reply!
A Quick Note on Communication We're artists who take our work—and your satisfaction—seriously. We kindly ask for respectful communication, as a positive tone helps us provide the best support possible. Let’s make this a great experience together!
Returns & Exchanges For returns or exchanges, check out our 60-Day Return & Exchange Policy. Items must be unwashed, unused, and returned within 60 days of receiving your order.
Connect With Us Follow us on Instagram for updates and art fun:
📸 @koioki.art
We can’t wait to assist you!