Need Help? We've Got You Covered!
Please check out some of our FAQs below. If you still need assistance, feel free to reach out to us!
We process and ship orders within 1–3 business days.
Once your order has shipped, U.S. deliveries typically arrive within 2–7 business days, depending on your location.
Sometimes carriers mark packages as delivered early. Give it 24 hours, check with your local post office, and if it still hasn’t arrived, reach out to us.
If you see a slight difference in your total after checkout, it’s due to automatic tax adjustments based on your shipping address. Taxes are calculated at checkout and may update before your payment is finalized.
We accept exchanges only, not refunds. If you need a different size or design, we’ll help you swap it out.
If your order hasn’t been printed yet, we can adjust the size or design. Contact us as soon as possible.
Need a Hand? We're Here for You! Got a question? Just ask, and we'll get back to you ASAP (usually within 24 hours). Don't forget to check your junk/spam folder for our reply!
A Quick Note on Communication We're artists who take our work—and your satisfaction—seriously. We kindly ask for respectful communication, as a positive tone helps us provide the best support possible. Let’s make this a great experience together!
Returns & Exchanges For returns or exchanges, check out our 60-Day Return & Exchange Policy. Items must be unwashed, unused, and returned within 60 days of receiving your order.
Connect With Us Follow us on Instagram for updates and art fun:
📸 @koioki.art
We can’t wait to assist you!
Got a question? 🍜 We're here to help!
- 333 E ARROW HWY # 1226, UPLAND CA 91785
Our business hours are Monday – Friday, 9 AM – 4:30 PM PST. We are closed on Saturdays and Sundays.